Policies

Returns

• Items can be returned within 14 days of delivery.
  
• To be eligible, items must be unworn, unwashed, and in their original packaging with tags attached.
  
• Returns that don’t meet these conditions may not be accepted.
  

Exchanges

• If you’d like to exchange an item for a different size or color, please contact us first to confirm availability.
  
• Exchanges follow the same conditions as returns.
  

Refunds

• Once we receive and inspect your return, we’ll notify you by email.
  
• Approved refunds will be issued to your original payment method within 7–10 business days.
  
• Shipping fees are non-refundable.
  

Return Shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
  
• For your protection, we recommend using a trackable shipping service.

Shipping Policy

We aim to deliver your order as quickly and smoothly as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
  
• You will receive an email confirmation with tracking details once your order has shipped.
  

Shipping Timeframes

• Domestic (within Egypt): 2–5 business days depending on your location.

Shipping Fees

• Shipping fees are calculated at checkout based on your location.

Delays

• While we do our best to deliver on time, please note that shipping times are estimates and may be affected by holidays, courier delays, or customs clearance (for international orders).
  

Wrong Address / Undeliverable Orders

• Please make sure your shipping address is correct at checkout.
  
• We are not responsible for orders delayed or returned due to incorrect addresses provided by the customer.
  

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us at [your email address] within 48 hours so we can help resolve the issue.